> For the complete documentation index, see [llms.txt](https://rez-notify-me.gitbook.io/rez-notify-me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://rez-notify-me.gitbook.io/rez-notify-me/preorder/managing-partial-payments-in-shopify.md).
# Managing partial payments in Shopify
The REZ Preorder app lets you control how customers pay for preorder items. Either in full or with a partial payment (deposit). This guide explains how payments work, how orders appear in Shopify
### Payment Options in Essential Preorder
You can choose between two payment options for preorders:
#### 1️⃣ Full Payment
**Best for:** standard preorders with immediate payment
* Customers pay **100% of the order amount at checkout**
* Order is marked as **Paid** in Shopify
* ✅ **Shopify Payments is NOT required**
***
#### 2️⃣ Partial Payment (Deposit)
**Best for:** high-value items or long production times
* Customers pay a **downpayment** at checkout
* Remaining balance is collected **manually** in Shopify admin
You can choose how much to collect upfront (**a percentage or a fixed amount**) and set a **date to collect the remaining balance later**.
Here is what customer will see on product page:
Customer see on checkout page:
After customers check out (they paid a downpayment), here is what you see on orders:
* Order is marked as **Partially Paid**
You can then collect remaining balance **manually** in Shopify admin:
**Key settings & notes**
* Downpayment can be set to **0** (reserve now, pay later)
* You can set **different deposit amounts** by creating multiple campaigns
* ✅ **Shopify Payments is REQUIRED**
* ⚠️ **Do NOT use Shopify’s bulk “Capture payment”**
* This does **not** charge customers
* It only marks orders as paid (known Shopify issue)
***
### Orders & Payment Status in Shopify
How orders appear in the Shopify dashboard
| Payment Option | Order Status |
| --------------------------- | ------------------ |
| Full Payment | **Paid** |
| Partial Payment | **Partially Paid** |
| Partial Payment (0 deposit) | **Partially Paid** |
🔔 **Important**
* You must collect the **remaining balance manually** from the order detail page
* This can be done **on the due date or anytime before/after**
***
### Fulfillment Best Practices (Deposits Only)
Shopify does **not block fulfillment** for unpaid balances. We recommend:
* Checking **payment status** before fulfilling
* Adding **order tags**, such as:
* `Deposit Paid`
* `Balance Due`
* Holding fulfillment until the order is **fully paid**, if required
***
### Refunds & Cancellations
**Refunds for partial payments**
* You can refund:
* Only the deposit
* Or the full collected amount
* Shopify allows you to cancel any remaining unpaid balance
**Non-refundable deposits**
* Shopify does **not enforce** non-refundable deposits
* If needed, clearly state this in:
* Product descriptions
* Preorder terms
* Store policies
**Order cancellations**
* Customers can cancel preorder items **before fulfillment**
* This helps maintain transparency and trust
***
### Reporting & Tracking
**Track payment status**
Use Shopify’s **Orders dashboard** filters:
* **Partially Paid** → deposit collected, balance pending
* **Paid** → full amount collected
Adding order tags can make tracking easier.
**Reporting on partial payments**
Shopify doesn’t offer a dedicated partial payment report, but you can:
* Export orders to **CSV** and filter by payment status
* Use **Shopify Analytics** to track preorder revenue and trends
***
### Summary
* Full payment = simple, immediate charge
* Partial payment = flexible, manual balance collection
* Shopify Payments is required for deposits
* Manual tracking is essential for fulfilment and follow-ups
