> For the complete documentation index, see [llms.txt](https://rez-notify-me.gitbook.io/rez-notify-me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://rez-notify-me.gitbook.io/rez-notify-me/troubleshooting-guide/cant-add-preorder-to-cart.md).

# Can’t Add Preorder to Cart?

#### Issue

If customers can’t add a preorder item to the cart, and it has the issue like below:

<figure><img src="/files/PqbofOtgFXILHwmITTj0" alt=""><figcaption></figcaption></figure>

#### Reason

The purchase option was not added correctly to your product, so Shopify doesn’t recognize it as a preorder item when adding to cart.

<figure><img src="/files/8V5g3Tx1gjtwbB1J0zyJ" alt=""><figcaption></figcaption></figure>

***

#### Solution 1: Republish the campaign

Sometimes the product setup doesn’t sync correctly the first time.

**What to do:**

* Click **Unpublish**
* Click **Publish** again

<figure><img src="/files/iJTRgxDol4h1hVa43ogd" alt=""><figcaption></figcaption></figure>

Refresh the product page and test again

***

#### Solution 2: Re-apply preorder settings to the product

Sometimes the product setup doesn’t sync correctly the first time.

**What to do:**

* Go to **Products** in the preorder campaign
* Click **Add settings** in the blue banner

<figure><img src="/files/EKY9llyKHy1PaglC5nVW" alt=""><figcaption></figcaption></figure>

* Refresh the product page and test again

***

#### Solution 3: Remove and add the product again

If re-applying doesn’t work, resetting the product setup usually fixes the issue.

**What to do:**

* Remove the product from your preorder campaign
* Add the product back to the campaign

<figure><img src="/files/h8Hlske9jjuXuuL8Tuis" alt=""><figcaption></figcaption></figure>

* Save and the campaign
* Test the add-to-cart flow again

***

#### Important: Check your inventory settings

Make sure Shopify allows the product to be purchased when it’s out of stock.

**How to check:**

* Go to the product in **Shopify Admin**
* Open the **Inventory** section
* Enable **“Continue selling when out of stock”**

<figure><img src="/files/cOiIQzLwkd9vpHoFf7Tp" alt=""><figcaption></figcaption></figure>

If this option is disabled, customers won’t be able to add preorder items to cart even if the preorder button is visible.

***

#### Still having issues?

If the problem continues, please [contact our support team](https://go.crisp.chat/chat/embed/?_sc=ODU2NDY1MiMxMjgyMDg%3D\&website_id=ef20beba-6c17-47d6-aca9-06e164607454) and share:

* The campaign name
* The product URL
* A screenshot of your preorder campaign settings

We’ll help you debug it quickly. 🚀