> For the complete documentation index, see [llms.txt](https://rez-notify-me.gitbook.io/rez-notify-me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://rez-notify-me.gitbook.io/rez-notify-me/troubleshooting-guide/cant-see-test-restock-emails.md).

# Can’t See Test / Restock Emails?

#### 1. Check your Promotions / Spam folder

Sometimes notification emails are filtered by email providers.

<figure><img src="/files/qRevWOVNmTUc6g0M2fCd" alt=""><figcaption></figcaption></figure>

**What to do:**

* Check your **Spam**, **Promotions**, or **Other** folders
* Try adding the sender email to your contacts / safe sender list

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#### 2. Make sure you’re not using a Gmail address as the sender

Gmail addresses (ending with `@gmail.com`) **cannot be used as the sender email** for restock notifications.&#x20;

If you don’t have a custom domain email (e.g. `support@yourstore.com`), you can choose option **Default email: <stockalert@rezcommerce.com>**

In that case, emails will be sent from our default email address.

<figure><img src="/files/4hXuKd4X4CKoCNoogri1" alt=""><figcaption></figcaption></figure>

***

#### 3. Make sure DKIM verification is completed

If DKIM verification is not finished, emails may fail to send or be blocked by email providers. Some merchants skip this step, which causes test and restock emails not to be delivered.

<figure><img src="/files/dkV607p14ubcYQrSJMNF" alt=""><figcaption></figcaption></figure>

**What to check:**

* If you haven't download the records in the warning banner, to add to your domain platform, then the process is not done yet.

👉 Please [follow this guide to complete the DKIM verification](/rez-notify-me/back-in-stock-alert/add-a-dkim-record-to-your-domain.md)