Can’t See the “Preorder” Button?

If your preorder button is not appearing on the product page, please check the following:

1. Make sure the app is enabled

The preorder feature will not work if the app is not enabled in your theme.

How to check: Follow the instructions to enable the app embed / app block in your theme

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2. Make sure the campaign is published

If the campaign is still in draft or paused, the preorder button will not show.

How to check:

• Go to Campaigns in the app

• Check the Status of your campaign, click onto that campaign

• If it’s not published, click “Publish”

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3. Check your stock condition settings

Your preorder button will only appear when the product matches the condition you selected.

For example:

• If you set preorder to show when the product is Out of Stock, it will not appear when the product is still In Stock

• If you set preorder to show when the product is In Stock, it will not appear when the product is Out of Stock

How to check:

• Go to your campaign settings

• Review the option: Show preorder when product is: In stock / Out of stock

• Make sure this matches your actual product inventory status

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Still not working?

If you’ve checked all the steps above and the preorder button is still not showing, please contact our support team and share:

• The campaign name

• The product URL

• A screenshot of your campaign settings

We’ll help you check it out as soon as possible. 🙌