> For the complete documentation index, see [llms.txt](https://rez-notify-me.gitbook.io/rez-notify-me/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://rez-notify-me.gitbook.io/rez-notify-me/troubleshooting-guide/cant-see-the-preorder-button.md).

# Can’t See the “Preorder” Button?

If your preorder button is not appearing on the product page, please check the following:

#### 1. Make sure the app is enabled

The preorder feature will not work if the app is not enabled in your theme.

<figure><img src="https://694306685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRQjauhlFJIllaMdenmZk%2Fuploads%2FqCnHOV7rFaUpSwD0mDkp%2Fimage.png?alt=media&amp;token=51f4ec69-eb17-4dff-b320-ee802286f03e" alt=""><figcaption></figcaption></figure>

**How to check:** Follow [the instructions to **enable the app embed / app block** in your theme](/rez-notify-me/getting-started/how-to-make-the-app-work-on-the-online-store.md)

***

#### 2. Make sure the campaign is published

If the campaign is still in draft or paused, the preorder button will not show.

<figure><img src="https://694306685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRQjauhlFJIllaMdenmZk%2Fuploads%2F7QPo5tpzyNuGQ4W8UpVg%2Fimage.png?alt=media&amp;token=0e5ee9f4-7fb2-4b63-b8a6-694febaf0874" alt=""><figcaption></figcaption></figure>

**How to check:**

* Go to **Campaigns** in the app
* Check the **Status** of your campaign, click onto that campaign
* If it’s not published, click **“Publish”**

<figure><img src="https://694306685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRQjauhlFJIllaMdenmZk%2Fuploads%2FlvAzrzBwsd8upguLmLCx%2Fimage.png?alt=media&amp;token=2e152186-0fae-4baa-8f29-c098433d994a" alt=""><figcaption></figcaption></figure>

***

#### 3. Check your stock condition settings

Your preorder button will only appear when the product matches the condition you selected.

For example:

* If you set preorder to show when the product is **Out of Stock**, it will **not appear** when the product is still **In Stock**

<figure><img src="https://694306685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRQjauhlFJIllaMdenmZk%2Fuploads%2FRnRI7awHUNihpVZSVrn5%2Fimage.png?alt=media&amp;token=d752aef5-1278-4b24-97ed-223faf97c7bf" alt=""><figcaption></figcaption></figure>

**How to check:**

* Go to your campaign settings
* Review the option: **Show preorder button**

<figure><img src="https://694306685-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRQjauhlFJIllaMdenmZk%2Fuploads%2FgUtgslrgo4tUEQzdhUrQ%2Fimage.png?alt=media&amp;token=ddd17123-289b-48fb-9dfc-7351c23c5bd6" alt=""><figcaption></figcaption></figure>

***

#### Still not working?

If you’ve checked all the steps above and the preorder button is still not showing, please [contact our support team](https://go.crisp.chat/chat/embed/?_sc=ODU2NDY1MiMxMjgyMDg%3D\&website_id=ef20beba-6c17-47d6-aca9-06e164607454) and share:

* The campaign name
* The product URL
* A screenshot of your campaign settings

We’ll help you check it out as soon as possible. 🙌