Can’t see test/restock emails?

If you or your customers don’t receive test emails or back-in-stock notifications, it’s usually caused by one of the reasons below.

1. Email sender address is not verified properly

If you filled in the Email sender address field, you must complete the verification process.

What can go wrong?

The sender email address is added but not verified on step 2 (DKIM verification). As a result, emails are blocked or not sent at all

What to check

• Make sure the sender email address is fully verified

• Ensure DKIM is set up correctly

Change email sender address

Important notes

• ❌ You cannot use an email address ending with @gmail.com

• ✅ If you don’t have a custom domain email, leave this field blank. When left blank, emails will be sent from REZ Notify Me’s default email address, which is already verified

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2. Email is sent to Promotions tabs

Sometimes emails are successfully sent, but they don’t appear in the Primary inbox.

Instead, they may land in:

• Promotions

• Updates

• Spam (less common)

How to check

• Use the Send Test Email feature

• Check all inbox tabs (Primary, Promotions, Spam)

What to do if the email goes to Promotions

• This is normal behaviour for automated emails

• Please contact us via live chat, and we can help optimize the email content to make it reach the Primary inbox

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Summary Checklist

Before reporting an issue, please check:

• ✅ Sender email is verified (or left blank)

• ✅ DKIM setup is completed

• ✅ Test email is checked in all inbox tabs

• ✅ Promotions tab is not overlooked

If everything looks correct and emails are still not received, contact our support team and we will help you check further!